Business is not a spreadsheet
I’ve worked in places where making the numbers right on a spreadsheet meant playing with people’s lives.
I’ve also worked in places where supporting people’s lives made the numbers right on the spreadsheet.
If you run a business, it’s your choice which way you want to go. It’s your choice what you make the priority. But I’ve always found that putting people first is not only the more human way to run a business, but also the only sustainable one.